BOLD Learning Nugget 32 - CX Innovation
If a regular reader of these learning nuggets you would have read an underlying theme where customer experience, be it B2C or B2B, we...
Learning Nugget 22 - How Customers Buy
"Real knowledge is to know the extent of one's ignorance." Confucius "Selfishness is not living as one wishes to live, it is asking...
Learning Nugget 14 - Uncompete
How do you spend most of your day, your week, your month, your quarter ? Would you mostly agree or even partially agree it is spent...
Learning Nugget 4 - Solving Wicked Problems
Ask yourself……what am I selling ? UCCaaS, Customer Contact technology, SIP trunks ? Trick question right, we know we can’t talk about...