How Customers Buy
Internet of Things
Outcome Based Sales
June 20, 2016
If a regular reader of these learning nuggets you would have read an underlying theme where customer experience, be it B2C or B2B, we consider is a major battle ground for competitive advantage.
As technology sales professionals helping customers to improve, transform or innovate their customer experien...
March 23, 2016
"Real knowledge is to know the extent of one's ignorance." Confucius
"Selfishness is not living as one wishes to live, it is asking others to live as one wishes to live." Oscar Wilde
We become so intently focussed on our product and service centric sales process that we rarely stop to consider the cust...
February 15, 2016
How do you spend most of your day, your week, your month, your quarter ?
Would you mostly agree or even partially agree it is spent trying to figure out how to compete better ?
Sound like fun?
What if, however you did not have to compete ?
Would that be a better investment of your time ?
If you take...
February 14, 2016
Ask yourself……what am I selling ?
UCCaaS, Customer Contact technology, SIP trunks ?
Trick question right, we know we can’t talk about products or services, we need to talk about capabilities, so of course we are selling business outcomes. But do you own or control your clients business outcomes ?
BOLD Learning Nugget 32 - CX Innovation
Learning Nugget 32 - Customer Experience - Better Every Single Time
June 14, 2016
Learning Nugget 31 - What you may not realise about IOT
June 5, 2016
Learning Nugget 30 - Imagine A New Reality
May 30, 2016
Learning Nugget 29 - Blockchain - Are you ready for the revolution ?
May 22, 2016