Learning Nugget 32 - Customer Experience - Better Every Single Time
June 14, 2016
Learning Nugget 24 - Risk
April 10, 2016
BOLD Learning Nugget 32 - CX Innovation
June 20, 2016
Learning Nugget 3 - Leading Change
February 14, 2016
The article and complementary video below articulate what is required to successfully lead an organization through the kind of radical shift in mindset, behaviors, and offerings required to have customers loyally proclaiming, “We wouldn’t do our enterprise business technology initiative with anyone else but your company and its ecosystem of partners, because you have this totally figured out!”
Without committed leaders like you who are willing to invest the time, empathy, and energy it takes to uncover and ignite that big enough “Why” in the people you lead and serve, there is no amount of “What” or “How” from corporate head office that can ever make up for a lack of passion and engagement. Help them (and yourself) believe!
As our friends @GapingVoid visually express it best.....