BOLD Learning Nugget 32 - CX Innovation
If a regular reader of these learning nuggets you would have read an underlying theme where customer experience, be it B2C or B2B, we consider is a major battle ground for competitive advantage. As technology sales professionals helping customers to improve, transform or innovate their customer experience, especially in a mobile, digital first world is a crucial and highly profitable endeavor for successful sales outcomes. So what are some of the interesting innovations that
Learning Nugget 32 - Customer Experience - Better Every Single Time
Be BEST = Better Every Single Time !
Today’s article is about customer experience. If you don’t work in the CX practice, you may think this article isn’t for you….actually it’s more important for you than those that do. Everything you sell, everything, has the potential to impact CX innovation. It’s one of the primary business outcomes you can successfully sell to.
Imagine Customer Experience Innovation via frequent, operationally non-disruptive transitions delivering
Learning Nugget 31 - What you may not realise about IOT
It’s often argued that the printing press was the single most important invention in the history of man. It’s hard to argue against that. But right up there, as a close 2nd in my view is the printed circuit board. Just look at the monumental shift in our society that this humble piece of silicon has unleashed. IOT, is it the biggest acronym in the technology world these days ?
It’s highly likely that you have anywhere from a cursory understanding of IOT to a deep underst
