Learning Nugget 32 - Customer Experience - Better Every Single Time
Be BEST = Better Every Single Time !
Today’s article is about customer experience. If you don’t work in the CX practice, you may think this article isn’t for you….actually it’s more important for you than those that do. Everything you sell, everything, has the potential to impact CX innovation. It’s one of the primary business outcomes you can successfully sell to.
Imagine Customer Experience Innovation via frequent, operationally non-disruptive transitions delivering
Learning Nugget 31 - What you may not realise about IOT
It’s often argued that the printing press was the single most important invention in the history of man. It’s hard to argue against that. But right up there, as a close 2nd in my view is the printed circuit board. Just look at the monumental shift in our society that this humble piece of silicon has unleashed. IOT, is it the biggest acronym in the technology world these days ?
It’s highly likely that you have anywhere from a cursory understanding of IOT to a deep underst
Learning Nugget 30 - Imagine A New Reality
There is a change in the world as we know it Sci-Fi is fiction no more….
Virtual Reality and Augmented Reality.
Lets start with a quick description of the difference of both.
Virtual reality: the computer-generated simulation of a three-dimensional image or environment that can be interacted with in a seemingly real or physical way by a person using special electronic equipment, such as a helmet with a screen inside or gloves fitted with sensors. Excellent just under 3
Learning Nugget 29 - Blockchain - Are you ready for the revolution ?
Did you know there are over 200 legitimate digital currencies operating in the world today? You’ve likely heard of the most prominent….Bitcoin. But others that exist include Litecoin, Peercoin, and Namecoin
So what is Blockchain?
If you know about it – awesome, you are in the minority. If you’ve heard about it, it’s likely in the context of Bitcoin. If you haven’t heard of it, strap in and lets explore it.
Quite simply Blockchain has the potential to be the single g
Learning Nugget 28 - Why automation is a unicorn opportunity
Every generation has an evolution, a transformation, that literally changes the world. Stuff that has never been seen before or even dreamed of.
We are in the midst of such a transformation. Something that will quite literally change the world as we know it and that for many years we thought was nothing more than science fiction.
Automation.
Automation is the generational transformation wave that can deliver breakaway results. It can drive such incredible opportuniti
Learning Nugget 27 - Alignment the definition of Success
This week’s learning nugget is an exploration of alignment. Not just with the buyer and their buying journey, but within your own organisation.
Achieving alignment, especially between product teams, marketing teams and sales teams, around a common goal and a common approach, a True North, if you will, has proven documented profound impact of performance and results for shareholders and customers. Here’s a 22 well documented statistics to underscore that point. Customers be
Learning Nugget 26 - Become Limitless
"You are only limited by your deeply held assumptions and your regulated behaviour" – Chris Luxford Through out many of our learning nuggets we have discussed how our biases and assumptions play havoc with our ability to unleash our true potential. Our regulated behaviours do the same. Often we find ourselves thinking we can’t do this, or we can’t do that, or the organisation won’t let us, or can’t even if it wanted to. When you reflect on why, there is, in most cases, no
Learning Nugget 25 - The Power of Business Model Thinking
Business Models. The words roll of the tongue easily, but the reality is most people are really challenged to describe their current or desired business model in really simple terms. In fact most people haven’t even thought about it. In simple terms the business model is how a company makes money. In most cases it’s design, make, ship, market, sell, support. This is the most common and long standing business model out there. Here is a great HBR article on business models,
Learning Nugget 24 - Risk
If you google quotes on risk, 99% are about not taking enough risk, 1% are taking too much. This is not the first post in which we’ve explored risk. But to date risk has been discussed in generic and vague terms. Let’s get a little more granular. Risk comes in many shapes and sizes. Firstly; The risk OF doing something The risks of NOT doing something Secondly, there is; Personal risk. Risk to you or your team Corporate risk. Risk to your company Operational risk. Risk in
Learning Nugget 23 - 5 Buyer Myths
Myths, fairy tales, wives tales, urban myths, superstitions……..there are alive and well in the world of professional selling. Here are the top 5 common myths that the Enterprise Technology Sales Profession continues to perpetuate; #1 – Customers buy on price Study after study shows this to be a blatant fallacy. One of particular note is from the Chally Group who identified that price is actually the 4th consideration (see diagram at right from their research). Go one step f
