If a regular reader of these learning nuggets you would have read an underlying theme where customer experience, be it B2C or B2B, we consider is a major battle ground for competitive advantage. As technology sales professionals helping customers to improve, transform or innovate their customer experience, especially in a mobile, digital first world is a crucial and highly profitable endeavor for successful sales outcomes. So what are some of the interesting innovations that
Be BEST = Better Every Single Time !
Today’s article is about customer experience. If you don’t work in the CX practice, you may think this article isn’t for you….actually it’s more important for you than those that do. Everything you sell, everything, has the potential to impact CX innovation. It’s one of the primary business outcomes you can successfully sell to.
Imagine Customer Experience Innovation via frequent, operationally non-disruptive transitions delivering
It’s often argued that the printing press was the single most important invention in the history of man. It’s hard to argue against that. But right up there, as a close 2nd in my view is the printed circuit board. Just look at the monumental shift in our society that this humble piece of silicon has unleashed. IOT, is it the biggest acronym in the technology world these days ?
It’s highly likely that you have anywhere from a cursory understanding of IOT to a deep underst
There is a change in the world as we know it Sci-Fi is fiction no more….
Virtual Reality and Augmented Reality.
Lets start with a quick description of the difference of both.
Virtual reality: the computer-generated simulation of a three-dimensional image or environment that can be interacted with in a seemingly real or physical way by a person using special electronic equipment, such as a helmet with a screen inside or gloves fitted with sensors. Excellent just under 3
Did you know there are over 200 legitimate digital currencies operating in the world today? You’ve likely heard of the most prominent….Bitcoin. But others that exist include Litecoin, Peercoin, and Namecoin
So what is Blockchain?
If you know about it – awesome, you are in the minority. If you’ve heard about it, it’s likely in the context of Bitcoin. If you haven’t heard of it, strap in and lets explore it.
Quite simply Blockchain has the potential to be the single g
Every generation has an evolution, a transformation, that literally changes the world. Stuff that has never been seen before or even dreamed of.
We are in the midst of such a transformation. Something that will quite literally change the world as we know it and that for many years we thought was nothing more than science fiction.
Automation is the generational transformation wave that can deliver breakaway results. It can drive such incredible opportuniti
Business Models. The words roll of the tongue easily, but the reality is most people are really challenged to describe their current or desired business model in really simple terms. In fact most people haven’t even thought about it. In simple terms the business model is how a company makes money. In most cases it’s design, make, ship, market, sell, support. This is the most common and long standing business model out there. Here is a great HBR article on business models,
There are plenty of stories of brilliant, world changing light bulb and eureka moments where a new invention was bought unto the world after an unremarkably insignificant event or situation. These laying down reading glasses, or Hamblin Glasses (otherwise known as Bed Prism Glasses) were invented in 1936. By "connecting the dot" of a military submarine periscope to address a problem that still exists today. How to read lying down. OK, so maybe lying down reading glasses aren
Successfully helping your clients see what they can't see means developing a perspective they can't. Sure being an expert on your technology is one aspect, but not very differentiating. Understanding what the disruptors are doing and hpw they are shattering the ststus quo of traditional business models is a better way. With that we thought we'd take a look at some amazing start up’s in 2015 and see how they are redefining markets, industries and customer expectations. While
What is a business process ? How do you improve or innovate a business process ? How do you even define a business process ? If the goal of every single executive on the planet is to improve business processes, shouldn’t we have some ability to describe in simple terms how to do this ? Process reengineering has been around for a long long time. In fact a very long time, over 50 years. In Learning Nuggets 9 and 10 we learned that process was the core of change and the core of